Privacy Policy
Your privacy matters to us. This policy explains how xyloraventhumi collects, uses, and protects your personal information.
Overview
xyloraventhumi operates under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). We're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This policy applies to all users of our concept art creativity platform and associated services.
Important Notice
By using xyloraventhumi's services, you consent to the collection and use of your information as described in this privacy policy. If you don't agree with our practices, please discontinue use of our services.
Information We Collect
Personal Information
Name, email address, phone number, postal address, date of birth, and payment details when you register or purchase services.
Creative Content
Artwork uploads, project submissions, portfolio materials, and any content you create or share on our platform.
Technical Data
IP address, browser type, device information, operating system, and website usage patterns through cookies and analytics tools.
Communication Records
Support inquiries, feedback, survey responses, and any correspondence with our team.
How We Use Your Information
We collect information to provide better services, enhance your learning experience, and meet our legal obligations. Your data helps us personalize content, process payments, communicate important updates, and improve our platform based on user feedback.
- Deliver educational content and creative tools tailored to your interests
- Process enrollments, payments, and manage your account
- Provide technical support and respond to inquiries
- Send important notifications about course updates or policy changes
- Analyze platform usage to improve our services and user experience
- Comply with legal obligations and protect against fraud
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share limited data with trusted service providers who help us operate our platform, process payments, or deliver services to you. All third-party providers are required to maintain appropriate security measures and use your data only for specified purposes.
When We May Share Information
Information may be disclosed when required by Australian law, court orders, or to protect the rights and safety of our users. We may also share aggregated, non-identifiable data for research or marketing purposes. In the event of a business merger or acquisition, user data may be transferred as part of business assets, with advance notice to affected users.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our privacy team directly.
Access Your Data
Request a copy of all personal information we hold about you, including how it's been used and shared.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account.
Delete Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your information for marketing or certain platform features.
Data Portability
Receive your data in a structured format for transfer to another service provider.
Lodge Complaints
File complaints with the Australian Privacy Commissioner if you're unsatisfied with our response.
Data Security and Protection
We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Our systems use SSL encryption for data transmission, secure servers with regular security updates, and restricted access controls for staff members.
While we maintain industry-standard security practices, no system is completely secure. We encourage users to use strong passwords, enable two-factor authentication where available, and report any suspicious account activity immediately.
Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Different types of data have varying retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 3 years | Service delivery and support |
| Payment Records | 7 years | Tax and accounting requirements |
| Creative Content | User controlled | Portfolio and learning purposes |
| Support Communications | 3 years | Quality assurance and training |
| Marketing Preferences | Until withdrawal | Communication management |
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Essential cookies are necessary for basic site functionality, while analytics cookies help us understand user behavior and improve our services.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality. We use Google Analytics with anonymized IP addresses and have implemented privacy-focused tracking practices.
International Data Transfers
While xyloraventhumi primarily operates within Australia, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions where applicable.
Children's Privacy
xyloraventhumi's services are designed for users aged 16 and above. We don't knowingly collect personal information from children under 16 without parental consent. If we become aware of such collection, we'll delete the information promptly and may restrict account access until proper consent is obtained.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notifications or prominent website notices at least 30 days before taking effect. Continued use of our services after changes indicates acceptance of the updated policy.
Privacy Questions or Concerns?
Our privacy team is here to help. Contact us using any of the methods below:
We aim to respond to all privacy inquiries within 30 days.